Frequently Asked Questions

what is concierge care management?

A concierge care manager is a highly skilled professional who helps families and their loved ones navigate health care decisions, such as remaining at home or contemplating a move; coordinating medical care; and being the ‘eyes and ears’ for family that is not local. At Serenoa Co., our concierge care experience extends far beyond basic geriatric care. We are here to simplify the complexities of the aging process, guiding families and their loved ones through the transitional seasons of life.

what are the benefits of a concierge care manager?

As a nurse advocacy, we have an extensive network of trusted healthcare professionals, including on-staff registered nurses and certified care managers. If and when the need arises, our concierge care providers are able to facilitate referrals to top-tier specialists in Hilton Head Island and surrounding areas. We provide proactive care and healthcare coordination to optimize client health outcomes.  

Medical Expertise

A concierge care manager can simplify an otherwise overwhelming season of life, providing a roadmap to help individuals and families navigate through the challenges of the aging process. From care coordination to more complex medical case management, a concierge care manager can offer guidance on the logistical aspects of these transitional seasons of life and present the client and family with options and solutions

Simplified Care

Caring for loved ones throughout the aging process can be a stressful and overwhelming experience, especially for families at a distance. When it is not possible for you to be here, you can rest easy knowing that your loved ones are in the best hands.

Trusted Guidance

Who can benefit from concierge care services?

As you grow older, your medical and lifestyle needs tend to evolve. We are here to alleviate the stress of these transitional seasons of life, guiding you through care and medical management. To maintain an independent lifestyle, you may need some assistance from time to time. From prescription reminders to overseeing your bills or assisting with errands, we are here to help manage your daily activities so you can continue living a full and empowered life.

Seniors / Aging Adults

We understand that it is not always feasible for families to be present for all of the medical moments throughout their relatives’ lives. We are here to provide you with peace of mind and reassurance that your loved ones are receiving the highest level of care and attention in your absence. Our care managers act as your local point of contact, connecting your relatives with trusted medical providers, coordinating physician visits, and arranging specialist referrals and in-home caregiving, when necessary. 

Out-of-Town Families Caring for Parents or Family Members

You may be aware of a decline in your relative’s physical and/or mental health, and you recognize that additional care and support will be needed in the near future. You want to know that your loved one(s) will be well taken care of, even if you are not able to provide the care yourself. Our experienced professionals offer comprehensive care management solutions that enrich everyday living and alleviate stress for families. 

Local Residents Caring for Parents or Family Members

When is the right time to seek out concierge care support?

For some families, the time to seek out concierge care management services comes when they no longer feel capable of providing the level of care that their loved ones need. As your parent, spouse, or other relative ages, you may begin to recognize a decline in their physical and/or cognitive health that requires an additional level of care. Enlisting the support of a nurse advocate can ease the stress and uncertainty surrounding geriatric care, helping you feel confident and at ease with the level of care your loved ones are receiving. 

For aging individuals who wish to maintain a lifestyle of independence, enlisting the assistance of a concierge care manager can help alleviate the stress of essential day-to-day activities, such as paying bills or managing prescription medications. Whether you require more complex care management services or a more modest level of support, we are here to help you feel confident in your next steps. Our team at Serenoa Co. is here to provide a proactive approach to aging, helping clients and families make sure there is a plan in place before issues arise.

What to expect from the concierge care experience?

Throughout the concierge care management experience, families can expect to feel relieved, supported, and confident in knowing that their loved ones are receiving the best level of care and attention. At Serenoa Co., we strive to create a care plan that helps each client feel empowered and at ease. We strive to help each client maintain their independence in the comfort of their own homes for as long as possible. If and when the time comes for our clients to receive a higher level of care, we are here to help make the transition as seamless as possible, coordinating appropriate medical arrangements and living accommodations such as assisted living or memory care.